Welcome to the Careington Member Portal

Member Login

Are you a current member that needs to set up online access?


Log into the Careington Member Portal. From here, you can:*

Update your account icon.

Update your account information

Billing and Payment icon.

Update billing & payment information

Plan details icon.

View your plan details

Provider search icon.

Search for providers

ID Card icon.

Request additional ID cards

More icon.

And more

Frequently Asked Questions

Is this an insurance plan?

No, this is not an insurance plan. Our discount plans provide you with discounted prices on a wide range of health care services and products. You pay the discounted price at the time services are received.

How does a discount plan work?

First, locate a participating provider. You can find participating providers by using the Provider Search Tool after logging into the Member Portal or by calling (800) 290-0523. After confirming the provider's participation when making an appointment, just show your membership card at the time of service. You are responsible for paying all fees during your office visit. Participating providers have agreed contractually to offer you a specific discount on health care services they provide.

Can I use my membership card when I travel away from home?

Yes, your Careington membership card can be used at any participating provider in the United States. All you need is your member ID number to receive your savings.

What providers can I go to?

You can find participating providers for your discount plan by using the Provider Search Tool after you log into the Member Portal or by calling (800) 290-0523.

How do I get additional membership cards?

If you need additional cards for your household, or have lost your card, log into the Member Portal, fill out the form below or call Member Services at (800) 290-0523. You will receive your membership materials and membership cards in about 7-10 business days.

Can I go to a provider that does not participate?

You may go to the provider of your choice. However, you will only receive a discount by going to a participating provider.

How do I cancel my membership?

Cancellations are accepted over the phone at (800) 290-0523 or by fax at (888) 335-7330. If you cancel within the first 30 days of joining, you'll receive a 100% refund, less any nominal processing fees, no questions asked.

Mailing Address:

Careington International Corporation
Attention: Member Services
7400 Gaylord Parkway
Frisco, TX 75034

Phone Numbers:

Phone: (800) 290-0523
Fax: (888) 335-7330

When should I use telemedicine?

While telemedicine can be used for a myriad of non-emergency ailments such as allergies, cold and flu, pink eye and urinary tract infections, telemedicine is not to be used for emergency situations. Should an emergency situation arise, call 911.

How much do telemedicine consultations cost?

Check with your specific plan for details on telemedicine pricing.

Can I use telemedicine while I'm on the go?

Absolutely! Since traveling can wreak havoc on your immune system, telemedicine is available while you're traveling within the United States.

Are prescriptions guaranteed?

No, prescriptions are not guaranteed. While DialCare doctors can write prescriptions and send them to the pharmacy of your choice, prescriptions are written at the discretion of your doctor. Also, keep in mind that doctors do not write prescriptions for DEA-controlled substances or other classes of medication such as mood-altering drugs, including antidepressants, antianxiety or lifestyle medications.

How does DialCare Mental Wellness work?

Members can schedule appointments with licensed and trained mental health professionals via phone or video chat to get the help they need.

When can I use DialCare Mental Wellness?

Members can schedule appointments with licensed and trained mental health professionals between the hours of 7 a.m. and 10 p.m. seven days a week.

How do I make an appointment?

Members can use DialCare Mental Wellness from 7 a.m. to 10 p.m seven days a week. Members may either call us at (844) 249-4094 for our team to schedule an appointment for them, or members can schedule an appointment via the app or website. Each appointment is scheduled for 30 minutes.

What conditions can DialCare Mental Wellness help with?

Our licensed and trained mental health professionals are trained to aid in depression, stress, eating disorders, addiction, relationship problems, anxiety, grief and more.

Can DialCare Mental Wellness help with emergency crisis situations?

If you are in a crisis situation, please call the Suicide Prevention Lifeline at (800) 273-8255 for help.

If a member calls DialCare Mental Wellness during a crisis situation, we will stay on the line and transfer the member to the Suicide Prevention Lifeline for further help.

How much does DialCare Mental Wellness cost?

Check with your specific plan for details on the amount of consultations you're allowed per month.

How to Use

Step 1

Step 2

Step 3

Manage your account, search for participating providers and much more.

Simply follow these directions to start using your Careington membership immediately. Some discounts require specific directions for use. Please review your membership kit for details.

Step 1

Keep your membership card with you at all times to easily present it at provider locations. You must present your membership card at the time of service to receive a discount. If you lose your membership card, log into the Member Portal to request a new membership card, as well as view your plan information, find a provider and more.

Step 2

To locate and verify participating providers in your area, simply call Member Services at (800) 290-0523 or use the Provider Search Tool after you log into the Member Portal. When calling to schedule an appointment, please refer to your membership card for proper network identification.

Step 3

You are responsible for paying the provider the entire discounted fee at the time the service is provided.

Step 1

Visit member.dialcare.com/membereligibility or call (855) 335-2255 to create and register your account.

Step 2

Fill out your medical history. Any dependents over 18 will have their own medical profile and be required to fill out their own medical history. Your medical history is required before you can consult with a doctor.

Step 3

Request a video or telephonic consult either online, over the phone or through the mobile app.

Have questions?

Need Help with your existing Careington plan? You can click login to access your account online, complete the form below, or call us (800) 290-0523 (option 4)

Do you have a specific topic?

Careington Mobile App

Through the app, you can view your member ID number, find a provider in your area, view your plan effective date and member level, as well as details on each product within your plan.**

Careington Mobile App - Apple Store Careington Moble App - Google Play Store

**This app is currently available to members with a Careington 500 Dental Savings Plan, Careington Dental Discount Plan, Careington Dental & Vision Discount Plan or a Careington Dental, Vision Plus Telemedicine Plan. We are working on enhancing the app to make it available to more plan members as soon as possible.

For more information, visit CareingtonMobile.com.

© Copyright Careington International Corporation

(800) 400-8789
7400 Gaylord Parkway
Frisco, TX 75034

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